Privacy Policy

Last Updated: 28th February 2025

1. Introduction

Welcome to The Knowledge Bank (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and purchase our eBooks.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following personal data:

  • Personal Information: Name, email address, billing address, and payment details when you make a purchase.
  • Account Information: If you create an account, we store login credentials and purchase history.
  • Technical Data: IP address, browser type, device information, and cookies to improve your experience.
  • Marketing Preferences: If you subscribe to our newsletter, we collect your email for updates and promotions.

3. How We Use Your Data

We use the collected data to:

  • Process and fulfill your eBook purchases.
  • Send order confirmations and customer support responses.
  • Improve website performance and personalise your experience.
  • Send promotional emails if you have opted in (you can opt out at any time).
  • Ensure compliance with legal and tax obligations.

4. Third-Party Services

We use trusted third-party providers to enhance our services, including:

  • Payment Processors: Stripe, PayPal – to process transactions securely.
  • Email Marketing: MailChimp, ConvertKit, WPForms – to send newsletters and promotions.
  • Analytics & Tracking: Google Analytics, Meta Pixel – to monitor website performance and marketing effectiveness.

These third parties have their own privacy policies, and we encourage you to review them.

5. Data Retention & Deletion

  • We retain purchase data for up to 5 years to comply with tax and legal requirements.
  • If you request account deletion, we will remove your data unless required by law.
  • To request data deletion, contact us at [email protected].

6. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request corrections to inaccurate data.
  • Deletion: Request your data be erased (subject to legal limitations).
  • Opt-Out: Unsubscribe from marketing emails using the link in our emails.

To exercise your rights, contact us at [email protected].

7. Use of Cookies & Tracking

We use cookies and tracking technologies to:

  • Enhance user experience.
  • Analyse site performance (Google Analytics, Facebook Pixel).
  • Provide targeted advertisements (if applicable).

You can manage cookie preferences through your browser settings.

8. Data Security

We implement security measures to protect your data from unauthorised access, disclosure, or loss. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website is not intended for children under 13 years old, and we do not knowingly collect data from minors.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. We encourage you to review it regularly.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at:
📧 Email: [email protected]
🌍 Website: https://theknowledgebank.academy/